Return and Cancellation Policy

Return Policy

Right of withdrawal: You have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, acquired the material possession of the goods. To exercise the right of withdrawal, you must notify MAR DE ESPECIAS S.L., with address at C/ Joaquín Soler Serrano Nº6 5ºA CP 24404 Ponferrada León, telephone: 717 138 433, email: [email protected], of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form at THIS LINK, , although its use is not compulsory. In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period. 

Consequences of withdrawal: In the event of withdrawal by you, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a mode of delivery other than the least expensive mode of standard delivery offered by us) without undue delay and in any event not later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any charges as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or until you have provided proof of return of the goods, whichever is the earliest. You must return or deliver the goods directly to MAR DE ESPECIAS S.L., with address at C/ Joaquín Soler Serrano Nº6 5ºA CP 24404 Ponferrada León, without any undue delay and, in any case, no later than 14 calendar days from the date on which you communicate us your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before this period has expired. You shall bear the direct cost of returning the goods. You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Order processing and delivery time

The confirmation of your order will be made once the payment has been confirmed. The processing and delivery time is approximately one week depending on the type of product and its destination (delivery times may be extended for deliveries to the Balearic and Canary Islands for other logistical reasons).Los plazos se pueden ver ampliados para entregas en las Islas Baleares y Canarias por motivos logísticos ajenos).

The products will be sent to the delivery address provided by the user when making the purchase. This information may be provided to third parties responsible for delivering the products. We shall not be liable for any delivery errors caused when the delivery address entered by the user on the order form is incorrect or has been omitted.

The delivery times indicated for each product may vary for logistical reasons or due to force majeure. In the event of a delay, users will be informed as soon as this becomes known.

We remind you of the legal obligation of the recipient (Article 366 - Commercial Code), to check the goods at the time of delivery, and in the event of observing any type of alteration in the seal and/or observing knocks on the box that may affect the contents, never sign the goods as compliant at the time of delivery; in this case, it is necessary to make an immediate complaint to the carrier by means of a written reservation on the carrier's delivery note. If the goods have deteriorated during transport to such an extent that they are unusable, the recipient is not obliged to accept them, and if he refuses to accept them, he must inform us immediately.

If, once the package has been delivered, the customer notices damage to the products ordered, he/she must inform us and send us photos within 24 hours of receiving the goods to [email protected] in order to proceed with the claim for damages. para proceder a la reclamación de daños.

Transport costs

The price of the product will be increased by the amount of delivery costs for transport depending on the destination of the shipment. Once you have indicated the delivery address during the checkout process, the online shop will specify the exact amount of the shipping costs for your order.

Reverse shipments and returns are subject to a shipping surcharge of 0.50 EUR (domestic) and 1 EUR (international) on top of the paid shipping value.

Order cancellation policy

Make sure that the product you are buying is the one you want, once the purchase has been made it will not be possible to cancel the order. In the event that the product or service is not available after the order has been placed, the user will be informed by e-mail of the total or partial cancellation of the order, causing the total or partial refund of the charge generated in your current account or PayPal account. Partial cancellation of the order due to unavailability does not entitle the user to cancellation of the entire order.

Other enquiries

For any other enquiries, please contact our Customer Service Department on 717 138 443 or send an email to
[email protected]