Return and Cancellation Policy
Right of withdrawal
You have the right to withdraw from your purchase within 14 calendar days without giving any reason. The period starts on the day you, or a person you designate (other than the carrier), receive the products.
To exercise this right, please inform us of your decision clearly before the period ends, by email to manuelblanco@mardeespecias.com, by phone on +34 717 138 443 or by post to Mar de Especias S.L., C/ Joaquín Soler Serrano Nº6 5ºA, 24404 Ponferrada (León), Spain. You can use the model withdrawal form, although it is not mandatory.
Excluded products
For hygiene and health protection reasons, food products that have been opened or unsealed after delivery cannot be returned. To be returned, they must be unopened, with their seal intact and in their original packaging.
How to return the products
Send the products to the address above within 14 calendar days of informing us of your decision. You will bear the cost of the return, unless the product is defective or we sent you a different product from the one you ordered.
Refund
We will refund the amount paid, including standard delivery costs (but not the extra cost if you chose a more expensive delivery option than the standard one), within 14 calendar days of the day you inform us of your withdrawal. We will use the same payment method you used, unless we agree otherwise, at no cost to you. We may withhold the refund until we have received the products, or until you send us proof that you have shipped them.
Damaged, defective or wrong products
We recommend checking the parcel when you receive it and, if you see any knocks or damaged packaging, telling the courier. If any product arrives damaged or defective, or is not the one you ordered, let us know as soon as possible at manuelblanco@mardeespecias.com, with photos of the product and the packaging. We will send you a new product or refund the amount, at no cost to you. This does not limit your rights under the legal guarantee.
Order cancellation
If you want to cancel an order, please contact us as soon as possible. If it has not yet left our warehouse, we will cancel it and refund the full amount. If it has already been shipped, you can exercise the right of withdrawal explained above.
If a product is not available after you have placed your order, we will let you know by email and refund the amount for that product.
Shipping
Delivery times, costs and areas are explained in our Delivery Policy.
Contact
For any questions, call us on +34 717 138 443 or email us at manuelblanco@mardeespecias.com.
